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How we collect, use and protect your information.

Privacy Policy

Last updated: September 24, 2026

FVV Group LLC, doing business as My Stroller Solution ("MSS", "we"), respects your privacy. This policy explains what personal information we collect through www.mystrollersolution.com, WhatsApp and our social media, how we use it and the choices you have.

1. Information we collect

  • Contact and identity: name, email, phone/WhatsApp number, country.
  • Reservation details: products, rental dates, hotel, resort or vacation home address, delivery notes and messages you send us.
  • Payment: payments are processed by Stripe. We do not store full card numbers; we receive only a confirmation and limited card details (such as the last four digits).
  • Automatically collected: IP address, device and browser type, pages visited and actions on the site, collected through cookies and similar technologies (see Section 4).
  • Content you choose to share: photos, videos and reviews.

We do not knowingly collect personal information from children under 13. Reservations must be made by an adult.

2. How we use your information

  • To confirm, deliver, pick up and support your rental
  • To process payments, refunds and fees under the Rental Agreement
  • To communicate with you by email, SMS or WhatsApp about your reservation
  • To send offers and news, only if you opted in; you can unsubscribe at any time
  • To measure and improve our website and advertising
  • To prevent fraud and comply with legal obligations

3. How we share information

We do not sell your personal information. We share it only with:

  • Service providers who help us operate: our website and booking platform (Odoo), payment processing (Stripe), WhatsApp messaging (Meta and our messaging platform), email delivery and our delivery staff
  • Advertising and analytics partners such as Meta (Facebook/Instagram) and Google, as described in Section 4
  • Authorities, when required by law or to protect our rights, for example in cases of theft of equipment
  • A successor business, if MSS is sold or merged, subject to this policy

4. Cookies, Meta Pixel and analytics

Our website uses cookies and similar technologies, including the Meta Pixel and Google Analytics, to remember your cart and language, understand how visitors use the site, and measure and personalize our ads on Facebook, Instagram and Google. These partners may collect information about your activity on our site and other sites. You can:

  • Block or delete cookies in your browser settings
  • Manage ad preferences at facebook.com/adpreferences and adssettings.google.com
  • Opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on

Our site does not currently respond to "Do Not Track" browser signals.

5. Data retention

We keep reservation and payment records for as long as needed to provide the service and to meet tax, accounting and legal requirements (generally up to 7 years). Marketing data is kept until you unsubscribe or ask us to delete it.

6. Security

We use reasonable administrative, technical and physical safeguards, including encrypted connections (HTTPS). No method of transmission or storage is 100% secure.

7. Your rights

You may request access to, correction of or deletion of your personal information, or withdraw consent to marketing, by contacting sac@mystrollersolution.com. We will respond within 30 days. Depending on where you live, you may have additional rights:

  • California residents may request the categories and specific pieces of personal information we collected and ask us to delete it. We do not sell personal information. You can opt out of personalized advertising as described in Section 4.
  • Visitors from Brazil (LGPD) and other countries may exercise the rights to confirmation, access, correction, deletion and information about sharing by contacting us.

8. International visitors

Most of our customers travel from abroad. Our services are provided in the United States, and your information is transferred to and processed in the U.S.

Text messages (SMS)

If you opt in by checking the SMS box at checkout (or authorize it when booking by phone), My Stroller Solution may send you text messages about your booking: confirmations, delivery and pickup reminders, and a review request after your return. Message frequency varies by booking (usually 2 to 4 messages). Message and data rates may apply.

Reply STOP at any time to opt out and HELP for help, or call/text us at (689) 287-9027. Consent is not a condition of purchase.

We do not share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. It is used only to send your booking messages through our messaging providers.

9. Changes to this policy

We may update this policy. The "Last updated" date shows the current version, and material changes will be highlighted on our website.

10. Contact

My Stroller Solution — FVV Group LLC · Orlando, Florida · sac@mystrollersolution.com · WhatsApp +1 (689) 287-9027