FAQ
Our strollers, car seats and accessories are cleaned and sanitized before each rental.
We use high temperature steam equipment with commercial cleaning and sanitizing products.
It is very important to park your stroller in a designated area at Disney Theme Parks. Please be aware that Disney may remove strollers that are blocking pathways. Designated stroller parking areas are clearly marked, and Disney Cast Members are available to help keep them organized and accessible.
Keep in mind that Cast Members may move strollers to maximize space in these often crowded areas, so don’t be surprised if your stroller isn’t exactly where you left it. Additionally, they often engage the rear wheel lock when relocating strollers. Please double-check that you are picking up the correct stroller when returning to the parking area.
No, Disney does not allow padlocks to be placed on strollers and please be aware that they can remove a locked stroller, particularly if it is locked to an object (fence, railing, pole, etc. ).
We do not recommend this practice, as it may cause damage (damage) to the equipment.
We have more complete stroller models, with additional storage pockets.
We also have accessories available for rent for this purpose.
It's okay to use the stroller in the rain, but we don't send a replacement if yours gets wet.
At certain times of the year, there are sudden rains, especially in the Florida summer.
We recommend renting the specific rain cover together with your stroller, preventing your child from using the stroller wet, causing discomfort on the ride. You can also use the cover during the time you wait in the lines of attractions, which can be long, and during this period there is a rain shower.
Yes, all our strollers have the functionality of reclining the backrest, making your child more comfortable.
First the safety button on the side of the stroller must be pressed, then just pull the handle that is on the stroller seat. A gentle tug will make it fold in half.
Please note that when folding, care must be taken so that the stroller's handlebars do not rub on the floor, damaging the stroller!
Unfortunately this option is not available as it depends on availability. Therefore, our strollers are in neutral colors, suitable for any gender of your child.
If you need to change or cancel your reservation, you must contact the My Stroller Solution team (email, phone call), formalizing the occurrence. We emphasize that the rules and deadlines of the Terms of Use (available at the moment of the booking closing).
We offer insurance against theft, theft and minor damage.
The contract is optional and must be carried out at the time of leasing the products (non-refundable).
The insurance covers: scratches on the frame, flat tires, small dents in the frame, in addition to theft and robbery (upon police report).
More information available at Clause 5 - Terms of Use.
No, accessories are not covered by insurance.
Loss of raincoat, luggage bag and tray breakage are not covered by insurance.